Packages are generally dispatched within 48 hours after receipt of payment. If a product is not in stock, it will take up to 5 additional working days. They are sent via swisspost or DPD, with a tracking number and delivered against signature.
Shipping costs include preparation and packaging costs as well as shipping costs.
We recommend that you group all of your items in one order. We cannot combine two orders placed separately and shipping costs apply to each of them.
Box dimensions are appropriate and your items are properly protected.
Returns
If for any reason you are not satisfied with the product, you can return it to us and receive a refund.
You can benefit from a return if the following conditions are met:
Less than 30 days have passed since your purchase.
Return procedure:
If you wish to return a product, please first contact our customer service at the following email address:
shop@egmontlines.ch
You will receive a return form that needs to be completed and put together with to the returned item along with a return procedure & instructions document.
To return a product, you must send it, along with the delivery note and the completed return form, to the adresss mentioned on the instructions document.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable.
You will receive your reimbursement after receipt of the item and verification of its condition. If it is damaged, it will not be elligible for a refund.
